Workplace Aggression Management

Aggression in the workplace is a serious hazard that needs to be managed in a considered and diligent manner. Regardless of the source of aggression, be it from a client or from others, it is vital that relevant legislative requirements and acknowledged safety precautions for managing workplace aggression are applied.

Franklyn Work Safety provide workplace aggression management services in Perth, and regional Western Australia. We specialise in services designed to minimise the impacts of aggression from non-employees toward employees.

We work with our clients to help them provide effective, auditable and legislatively compliants. Our services include:

• Risk assessments
• Management system audits
• System desktop audits
• Policy and procedure development
• Management training

All these management services are delivered by Principal Consultant Peter Franklyn, whose substantial experience of working in health, community services, and corrections has provided him with significant expertise in the area.

Australian Institute of Criminology – Protecting counter and interviewing staff from client aggression (Current Webpage)
http://www.aic.gov.au/publications/previous%20series/crimprev/1-11/counter.html

Australian Institute of Criminology – Occupational violence (Current Webpage)
http://www.aic.gov.au/crime_community/crimeprevention/occupational.html

Victorian WorkCover Authority – Occupational Violence – (Publication 2011)
http://www.vwa.vic.gov.au/forms-and-publications/forms-and-publications/occupational-violence

Victorian WorkCover Authority – Prevention And Management Of Aggression In Health Services – A Handbook For Workplaces (Publication 2008)
http://www.vwa.vic.gov.au/forms-and-publications/forms-and-publications/prevention-and-management-of-aggression-in-health-services-a-handbook-for-workplaces

Victorian WorkCover Authority – A Guide for Employers: preventing and responding to work-related violence (Current Webpage)
http://www.vwa.vic.gov.au/forms-and-publications/forms-and-publications/preventing-and-responding-to-work-related-violence

WorkSafe WA – Aggression (Current Webpage)
https://www.commerce.wa.gov.au/worksafe/aggression

WorkCover Queensland – Violence and Client Aggression (Current Webpage)
https://www.worksafe.qld.gov.au/laws-and-compliance/workplace-health-and-safety-laws/specific-obligations/health-safety-contact-centres/violence-and-client-aggression

For any questions and more information, reach out to our team at Franklyn Work Safety.